Politique de remboursement

Return and Refund Policy

At VIORA, your satisfaction is our priority. If a product isn't right for you, here's how to proceed.

Return Window

You have 14 days from the date you receive your order to request a return.

Eligibility

To be eligible for a return, your item must be:

- In its original condition
- Accompanied by proof of purchase (order number)

How to Start a Return

1. Contact us at viora.ltd@yahoo.com with your order and the reason for the return.
2. We'll confirm your request is eligible and provide shipping instructions.
3. Carefully package the item and send it to the address provided.

Return shipping costs are the customer's responsibility, unless the return is due to our error (defective, incorrect, or damaged item on arrival).

Refunds

Once we receive and inspect your return, we'll email you to confirm receipt. We'll also let you know whether the refund is approved.

- If approved, the refund will be automatically applied to your original payment method within 5 to 10 business days.
- Original shipping fees are non-refundable, except in cases of our error.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at viora.ltd@yahoo.com with photos of the product. We'll offer a replacement or a full refund at no extra cost to you.

Contact Us

For any questions about your return or refund, reach out to:

viora.ltd@yahoo.com