Politique de confidentialité

Last updated: August 19, 2026

VIORA operates this store and website, including all information, content, features, tools, products, and related services, to provide you, as a customer, with a personalized shopping experience (the "Services"). VIORA is a store powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your information as described in this Privacy Policy.

Personal information we collect or process:

When we use the term "personal information," we are referring to information that identifies, or can reasonably be linked to, you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot be reasonably linked to or otherwise associated with you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address. Financial information including credit card numbers, debit card numbers, and bank account numbers, payment card information, bank account information, transaction details, payment method, payment confirmation, and other payment details. Account information including your username, password, security questions, preferences, and settings. Transaction information including items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, and your past transactions. Your communications with us including information you include in communications with us, for example, when you send us a customer service inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers. Usage information including information about how you interact with our Services, such as how and when you access or interact with the Services.

Sources of personal information:

We may collect personal information from the following sources:

Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies; 

From our service providers, including when we engage them to implement certain technologies and when they collect or process your personal information on our behalf;

From our partners or other third parties.

How we use your personal information:

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, tailoring, and improving the Services. We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, process your orders, remember your preferences and items you're interested in, send you notifications related to your account, process purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange for shipping, facilitate any returns and exchanges, allow you to post reviews, and create a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services on the Services or on other websites, including based on products you previously purchased or added to your cart, as well as other activity on the Services.
Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password, or other access credentials with anyone else.
Communicating with you. We use your personal information to provide you with customer support, respond to your inquiries, offer effective service, and maintain our business relationship with you.
Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery proceedings, litigation, or other legal proceedings, and to establish, exercise, or protect our legal rights.

How we disclose personal information:

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, in accordance with this Privacy Policy. Such circumstances may include:

With Shopify, vendors, and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, fulfillment, and shipping).
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services, based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to direct us not to share information about you to third parties for purposes of targeted advertising, based on your online activity with different merchants and websites. You can exercise this right by opting out here.
When you direct or ask us to disclose information to third parties, such as when you direct us to ship products to you, or when you use social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including in response to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify:

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide the Services and improve them, which includes using such information to: improve, support, and operate the Shopify platform that we use to operate our store; prevent or address technical or security issues; protect against harm to the rights, property, or safety of Shopify, our end customers, or others; and comply with legal obligations that apply to Shopify.

Additionally, to help protect, grow, and improve our business, we use certain enhanced features made available by Shopify that incorporate data and insights derived from your interactions with our store, as well as with other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, as well as with other merchants and Shopify. In these instances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights over the use of your personal information for these purposes. You can learn more about Shopify's use of your personal information and the rights available to you by visiting Shopify's Consumer Privacy Policy. Depending on where you live, you may exercise certain rights related to your personal information here: Shopify's Privacy Portal Link.

Third-party websites and links:

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms without limitation on its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's data:

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) personal information of individuals under 16 years of age.

Security and retention of your information:

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and choices:

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in some cases, we may decline your request as permitted by law.

Right to access/know. You may have a right to request access to personal information that we hold about you.
Right to delete. You may have a right to request that we delete personal information we maintain about you.
Right to correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right to data portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to opt out of sale or sharing for purposes of targeted advertising. Depending on where you live, you may have the right to direct us not to "sell" or "share" your personal information, or to opt out of the processing of your personal information for purposes considered to be "targeted advertising," as defined by applicable privacy laws. You can exercise this right by opting out here. Note that if you access our website with the Global Privacy Control opt-out preference signal enabled, depending on where you live, we will treat this as a request to opt out of the applicable device or browser you're using to access the website. If we are able to match the device or browser to an existing Shopify account, we will also apply the opt-out request to the associated account. To learn more about Global Privacy Control, please visit https://globalprivacycontrol.org/. Aside from Global Privacy Control, we do not respond to other Do Not Track signals sent by your web browser or device.
Managing communication preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have made.

If you reside in the UK or the European Economic Area, and subject to applicable law, you may have the following additional rights:

Right to object and right to restrict processing: You may have the right to ask us to stop or restrict our processing of personal information.
Right to withdraw consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing we conducted prior to your withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about Shopify's use of your personal information and the rights available to you, including rights related to data processed by Shopify, please visit https://privacy.shopify.com.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need to verify your identity directly. We will respond to your request in a timely manner as required under applicable law.

Complaints:

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or you may have the right to lodge a complaint with your local data protection authority. For the EEA, a list of data protection authorities is available here.

International transfers:

Please note that we may transfer, store, and process your personal information outside the country you live in.

If we transfer your personal information outside of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or an equivalent contract issued by the relevant competent authority for the UK, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to this Privacy Policy: 

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact:

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us by phone at +1 450-540-8133, or by email at viora.ltd@yahoo.com. For purposes of applicable data protection laws, we are the data controller of your personal information.